OBJECTIVES

Objective 1

Our organization places the customer at the center and focus of its activities, as we depend on them, and it is our commitment to enhance their loyalty. Therefore, we not only aim to satisfy them in the present but also strive to understand their future expectations, which drives improvements within our organization.

Objective 2

The organization is goal-oriented. Achieving these objectives strengthens the leadership of managers and executives. Therefore, the goal-setting process should aim to be participative in order to conduct a proper analysis and involve employees in their achievement.

Objective 3

The vast wealth of knowledge and wisdom lies in the skills and expertise of our workers. Therefore, area leaders at all levels must encourage debate and employee participation to contribute ideas and solutions that improve the quality and efficiency of the company’s activities. As such, we must translate the company’s actual knowledge into procedures.

Objective 4

Each job position performs processes that add value to the customer. Improving each process is the responsibility of each operator and is achieved by increasing its reliability (quality) while reducing time and costs.

We also ensure compliance with legal and regulatory requirements affecting the various processes.

A process is improved when the resulting work provides greater value to the customer or the organization.

Process improvements must be documented and evaluated.

Objective 5

Results and objectives are achieved when everyone fulfills their roles within each process. Therefore, we cannot overlook that satisfying customers involves correctly performing all the processes that make up the system that defines the final product and service.

Improving the company’s competitive capacity involves simplifying and ensuring the quality of operations in each process.

Objective 6

Activities, processes, or systems that do not improve over two years or are not subject to modification may indicate a failure to properly analyze their deficiencies. Setting continuous improvement objectives to satisfy our customers requires real improvements and modifications to some of our current processes.

Objective 7

Improvement is not just a desire; it requires a systematic review of the quantitative results obtained and the pursuit of new systems and processes that enhance the organization’s indicators and objectives.

Objective 8

All customers are integrated into the quality system to provide mutual benefit. You can regularly provide suppliers with data on deficiencies in their supplies. Additionally, we will inform them of requirements and challenges that you may want to suggest.